First time going to Georgetown White Coffee today and frankly speaking, it would be my last time ever going there. Will surely tell the rest of my friends never to go there either.
1. Had to wait 10 minutes before the staff came by to ask us anything.
2. Had to waive my hands all over the place despite having a "Bell" for service.
3. Ordered 3 plates of Fried Rice but only got 1 instead of 3 and the best part is that it was horrible. Asked how to write it on the order sheet but nobody knows. Guess it must be rocket science.
4. Fried Rice came with only a FORK. Eat Fried Rice with a fork? Asked for a spoon and got a blank stare from the waiter (obviously not from Malaysia). Took more than 5 minutes for them to get us a spoon.
5. Asked to speak to a Manager who only came out after more than 7 minutes waiting. When he came out, again it was another foreigner. Couldn't understand a thing he was trying to say. Asked for his boss and he said there's none.
After the ordeal and getting really embarrassed because of the bad service and all in front of my guests, I left without paying and left my number and name to have his manager or boss call me.
Got a call from this so called "Mr William" (one of the Directors) who demanded that I paid no matter what the case which I agreed to but only to their corporate office.
So right now I am writing out a Cheque to be sent to their Corporate office for the amount of RM21.60 so settle my outstanding bill. Only word from the Director is that he'll improve in future and he regret having this problem.
Hmmm... future? I don't really think there's much more of a future for Georgetown White Coffee. Good luck in the business. LOL.
Points to Consider:
- Useless Staff who doesn't understand English or Bahasa Malaysia
- Lousy Customer Service
- If you order more than 1 of anything, you'll get less than that
- Director who will call you up, ask the problem and demand RM21.60 from the customer.
Went to EDEN after that, ate there for RM2xx.xx and paid in full on the spot and was totally happy!
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